Factory Service
Zefon employs specially trained technicians who are MSHA certified for maintenance and calibration of Escort ELF pumps. Escort pumps sent in for repair service are thoroughly examined by these skilled professionals who will diagnose, service, and calibrate your pump to the original factory specifications.
Repair Instructions
Follow these simple instructions to send your unit back to Zefon for factory repair and service.
1. Gather the following information, regarding your repair:
- Billing address
- Shipping address
- Contact person
- Model
- Serial number
- Brief description of the problem
- Payment method (credit card or purchase order)
2. Call Customer Service at (800) 282-0073 to acquire a Return Goods Authorization (RGA) number.
3. Place the pump in a box, along with any paperwork provided by Customer Service.
4. Write the Return Goods Authorization (RGA) number on the outside of the box.
5. Ship the unit to the location determined by Customer Service.
Repair service can take between 1 and 2 weeks to complete, depending on the current repair service workload.
Escort Pump Repair and Calibration Options
Escort ELF Repair and Calibration
Includes everything needed to service the pump and bring it to a point
where it can operate withing original factory specifications, PLUS
calibration of the secondary standard inside the Escort ELF pump.
Escort LC Repair
Includes everything needed to service the pump and bring it to a point
where it can operate withing original factory specifications.
Escort ELF Calibration Only
Includes calibration of the secondary standard inside the Escort ELF pump only.
Calibration Certificate
Issuance of a formal certificate of calibration.
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