Zefon Bio-Pump Repair :: Zefon Personal Air Sampling Pumps :: Personal Air Sampling Pumps :: Sampling Pumps & Calibrators :: Zefon International, Inc.

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Zefon International, Inc. :: Sampling Pumps & Calibrators :: Personal Air Sampling Pumps :: Zefon Personal Air Sampling Pumps :: Zefon Bio-Pump Repair

Zefon Bio-Pump Repair  
Zefon Bio-Pump Repair 
Printable version

Comprehensive Flat-Rate Repair Service

•    Improves turnaround time
•    Eliminates repair estimates and pre-approved spending limits

What’s Included
The flat rate repair program is a comprehensive repair that covers all the parts and labor required for the product to operate correctly within its stated specifications. This includes all parts integrated into the product itself. It does not include external accessories or components of the product, such as battery chargers, flow meters or flow indicators.

This program is not to be used in lieu of routine maintenance or replacement of components such as batteries or filters. (Replacement of batteries will occur if it is causing the product to not function properly or meet factory specifications.)

The flat rate repair charge is not intended to cover products with components that have been salvaged from other products or products that are sent in not fully intact or dis-assembled. In such cases, Zefon reserves the right to return these products unrepaired.

Within the flat rate program, Zefon evaluates repairs to determine whether or not the product should be deemed as "not economical to repair." If your product is deemed “not economical to repair” Zefon will charge a nominal “Evaluation Only” fee and, if requested, return these products to you.

Turn-Around Time

Our normal turn-around time averages 2 weeks from the date the product is received, excluding holidays. Actual time may vary depending on repair center workload at any given time. All repairs take a minimum of 3 business days from the date received. This is due to the amount of diagnostic testing, charging and run tests performed with each repair.

Customers may request that their repair be expedited for an additional fee. When requested, the repair will be moved to the front-of-the-line of orders awaiting repair and behind the next expedited repair waiting in line on the day the product is received by Zefon.

All repairs are warranted against defects and workmanship of items repaired for 90 days.

Repair Order Instructions

Follow these simple instructions to send your unit back to Zefon for factory repair and service.

1. Gather the following information, regarding your repair:
  • Billing address
  • Shipping address
  • Contact person
  • Model
  • Serial number
  • Brief description of the problem
  • Any special instructions for us to how you want the unit shipped back after repair.
  • Payment method (credit card or purchase order)
2. Place a repair order online (click add to cart below) or Call Customer Service at (800) 282-0073 to place a repair order.

3. Place the pump in a box, along with the information gathered in Step 1. Include ALL components that go with the pump including the charger and flow meter. We cannot evaluate correctly without confirming that your charger and flow meter are working correctly and not part of the problem.

4. Customer Service will contact you within 1 to 2 business with the Return Authorization Number and instruction for returning the pump. Do not ship the pump back to us until you have received the Return Authorization Number.

5. Ship the unit prepaid to:
Zefon International
Attn: Repair Order #________
5350 SW 1st Lane
Ocala, FL  34474

Manufacturer Zefon International
U/M Each
Stock Status Normally Ships within 2 weeks

Product Price Order

  Bio-Pump ZBP100 Flat Rate Repair Service
  Product #: REPAIR-ZBP100


  Bio-Pump Plus ZBP200 Flat Rate Repair Service
  Product #: REPAIR-ZBP200


  Bio-Pump Plus ZBP205 Flat Rate Repair Service
  Product #: REPAIR-ZBP205


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All products and prices posted are valid for sale in the USA only
If you are not from the USA, CLICK HERE to locate
an Authorized Zefon Distributor in your area.

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Zefon Bio-Pump® Plus

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An ISO 9001-2008 Certified Company